How does KlearNow.AI positively impact my business? 

Historically we see that a customs entry job took 2 hours now a customs broker can clear it in less than 12 mins. Using our platform, we provide speed and accuracy to your business using AI driven technology and bring business to you. 

Whose filer code is used for the entry? 

Your filer code and permit are used to file the entry via KlearNow’s web-based platform. 

Does KlearNow.AI utilize a third-party software to communicate with customs?  

No, KlearNow.AI has worked with CBP to become a certified ABI software vendor. 

What is required to become a customs broker on your platform? 

• Licensed US customs broker with active national permit.
• Complete KlearNow’s Customs Broker Questionnaire to confirm mutual fit
• There is a vetting process to be approved. 
• Execute broker agreement and onboarding documents

What is the cost of the platform? 

KlearNow does not charge to use the platform.

Am I required to pay duties and taxes on behalf of importers? 

It’s your choice; this is optional, and broker can choose to opt in or opt out. Number and size of customers may vary depending on your selection also will depend on if you choose our Customs 360 or CaaS model as well as which geography serviced. 

Can I bring my current customer onto the platform? 

It’s not a requirement but brokers recognize advantages both large and small to converting existing business. 

If I were to bring my customers onboard what’s the process? 

Customers will need to complete a straightforward onboarding process that can be completed same day. 

How do I get paid, how much and when? 

• You get paid weekly based on jobs completed the prior week via ACH into your designated account. 
• The amount per job is a flat fee agreed upon at the time of agreement. 

How do I get assigned a job? 

• KlearNow will coordinate with you to execute POA’s and connect you with customers. 
• Shipments will be assigned to you and ready for processing when you login to the platform. 

How does my customer send documents & how does the shipment get started? 

• Simply have them email the documents to the platform, our AI ingests the documents for you, and you can take it from there. 
• The customer entry generating email should include the shipping and commercial documents including the commercial invoice, packing list, bill of lading or airway bill or CMR. 

Can your system receive data in any format? 

Yes, any document that you can send via an email, technology interfaces (EDI or API connectivity available on request) and uploading documents directly to the KlearNow.AI platform. 

What are your reporting capabilities? 

• Our platform provides all the necessary data you require and APIs to integrate data with your legacy systems 
• Standard best practice reports available a premium visibility and reporting available for a premium charge 

How are you getting the ocean/ airplane tracking data? 

Airplanes and vessels are required to always display their locations, we leverage and aggregate commercially available GPS data, we also purchase via partners extra level visibility data and are currently powered by project44. 

Can you export data and or reports? 

You can, however we encourage you to use the platform and be paperless. 

Can you offer clearances in other countries if I only have an entity in US?

We can but you would have to have an entity formed in the countries where you would like to use our CaaS solution for it to work or use our hybrid model where you clear via CaaS in one Geography but use our Customs 360 product in a separate location. Should you have an entity in Spain, Netherlands, United Kingdom and Canada we can service you on both ends no problem. 

What’s the price range? 

• Subscription based model price includes: ISF/Entry Summary/ Document Management and basic visibility of all your shipments on the platform as applicable. 
• We provide premium visibility and reporting capabilities for extra fee. 
• We don’t charge extra HTS line-item fees or any additional PGA fees. 
• Volume based discounting available. 
• On average we see a 30% to 50% in cost savings for our customers.  
• Our platforms detailed visibility enables you to eliminate demurrage and per diem fees. 

Pricing will also vary depending on product and location serviced, as well as volumes so please contact us for more details. 

What checks and balances do you have in place to ensure the information uploaded from the documents via AI is accurate? 

Our broker partners are required to verify the digital data converted by our AI providing an additional layer of verification. 

Do you offer final mile visibility? 

Yes, through our Drayage marketplace we offer a service that once accepted features a live Trucker app that can be used by any drayage company to provide final mile tracking and visibility. 

What is the best way to reach Customer Support? 

Please send your email directly to our support team at support@klearnow.com. Upon receipt of your email, you will receive a ticket number for tracking purposes. Our team will respond directly to your inquiry with urgency. 

How do I access my shipments and/or review documents within your platform? 

• Start by visiting our website: www.klearnow.com, proceed to click on the Client Log In >broker option from the top right corner  
  Note: It is highly recommended to use Google Chrome web browser for optimal experience. 
• On the following screen, enter your email and password. Click ‘Log In’ to sign in.  
• If you are having trouble logging in, please click on the ‘Forgot Password?’ link. You will receive an email with the link to reset your password. 
  Tip: Please remember to check your email spam folder. 
  Note: KlearNow.AI administrator will create your login credentials. 
• Once you have successfully logged in, you will be able to view your Broker Dashboard  
• The Dashboard contains shipments queued by mode, urgency to be filed with documents attached for review. You can search and filter options for Mode of Transport (MOT), Import and Export, the shipment. 
• At the same time, you can extend the visibility to your customers and all the relevant documents, either sent by the forwarders/suppliers/manufacturers or generated by KlearNow.AI will be attached on the cards panel on the left, with the map view of each shipment on the right. This customer visibility can also be white labeled. 

Customs 360 vs CaaS what is the difference? 

CaaS is the progression of KlearNow.AI Customs 360 full-service model to push deeper into full software suite (Software as a Service) supporting; Customer/Party Onboarding, Document Management & Digitalization (AI/ML), Customs Transaction filing, Track & Trace, Data Analytics, Financial Management, and Drayage. The focus of CaaS allows a customs broker or a self-importer to bring on ‘their’ customers and associated business lines onto the KlearNow.AI software framework. With CaaS you do the work and with Customs 360 KlearNow.AI does everything for you. 

Do you offer training and/or training guide for using your platform? 

Yes, we offer onboarding methods either through our portal, videos and with our Customer Success Team that will also share a starter guide with tips on best usage of the platform. 

How long are documents stored on your platform? 

This depends on the requirements of the country of import or export, and we follow compliance needs unless something else is pre-discussed. Varies between 5-7 years depending on GEO requirements 

How are you different than any other software out there? 

KlearNow is a data-driven artificial intelligence, machine learning, data reuse, and intelligent process management company replacing the data entry, linear customs brokerage, drayage, and visibility model. We allow your business to stay up to date with latest technology, staying competitive and allowing you to scale without having to employ more people avoiding manual data entry and eliminating customer service level enquires replacing this with platform real-time visibility. We are a smart LaaS platform that can service all stakeholders by using data as our base to better service customers compliantly and effectively.