Customs360 is an AI/ML-powered digital customs clearance service for your international shipments. 

A single cloud-based platform for trade document management, automated workflows, shipment tracking, exception handling, customs filing, and viewing updates on customs statuses. 

Dashboard with actionable insights and customizable reports with natural language search for faster accurate decisions. 


We provide more than just Customs Brokerage, but also Drayage services providing you visibility till the last mile. 

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Remove the need to chase documents via email and continually search for information buried in your inbox. Our AI / ML pulls this information continuously and consolidates it in the platform for an always up-to-date view of your shipment ​ 

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Always in the know of where, when, and why with your shipments providing you truly actionable information for faster exception management. 

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Automated workflows and validation checks with AI and our team deliver accurate data for customs clearance reducing compliance issues 


fueled by our AI/ML-powered engine, learning since 2018 and the team of our customs veterans 



  • Eliminate data entry function 
  • Minimize manual entry errors & email clutter 
  • Reduce compliance risk with accurate data  
  • Gain operational efficiencies with our automation 
  • Gain on-demand access to customs documents 

Controls Cost

  • Limit unnecessary IT & workforce costs 
  • Triple your business with the current team
  • Re-deploy talent
  • Cut costs, save time & the planet 

Expand your Business

  • Increase your shipment volume & revenue
  • Offer advanced clearance & visibility via white labelling
  • Offer drayage from the same platform

Increase on-time delivery

  • Gain on-demand visibility to shipment status 
  • Live tracking eases tracking & boosts compliance 
  • Intermodal activities 
  • Lessen demurrage errors, delays & per-diem costs  

The Power of Data

  • Access customs & shipment data in real-time  
  • Continuous learning AI engine
  • Digital data anytime anywhere
  • Efficient forecasting by staying in the know 

Easy. Flexible. Empowering.  

Easy to get started – Just copy us on your emails. Our AI/ML will take care of the rest. Our APIs are available for integration with ERPs or any 3rd party systems if needed.

Global Solutions  

Headquarters Santa Clara, California USA
Canada Toronto, Canada
India DLF Cyber Greens, 15th Floor, Tower D, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122022
UK Isher House, Peel Cross Road, Manchester, M5 4DT UK
Spain Madrid Spain
Netherlands Weena 290, 10th floor, 3012 NJ Rotterdam, Netherlands

frequently asked questions

How do I get onboarded? 

Refer to contact us portion of the website or request free demo for the team to get in touch on how to proceed to get signed up and started. Once price is agreed, you will receive an onboarding form with necessary checklist to complete and terms to sign via DocuSign alongside an onboarding call with our Customer Success Team to ensure a smooth onboarding takes place. Once all is completed you can consider yourself onboarded and ready for your first shipment using your unique KX email ID or other sending details if using EDI or API. 

How do we send documents & how does the shipment get started? 

  • Simply email your documents to us and we’ll take it from there (a unique email address will be generated for your company)  
  • This email should include the shipping and commercial documents including the commercial invoice, packing list, bill of lading or airway bill or CMR 

Can your system receive data in any format? 

Yes, any document that you can send via an email, technology interfaces (EDI or API connectivity available on request) and uploading documents directly to the KlearNow.AI platform. 

What are your reporting capabilities? 

  • Our platform provides all the necessary data you require and APIs to integrate data with your legacy systems 
  • Standard best practice reports available

How are you getting the ocean/ airplane tracking data? 

Airplanes and vessels are required to always display their locations, we leverage and aggregate commercially available GPS data, we also purchase via partners extra level visibility data and are currently powered by project44. 

Can you export data and or reports? 

You can, however we encourage you to use the platform and be paperless 

Can you offer clearances in other countries if I only have an entity in US? 

We can but you would have to use your customer to agree to appear as Importer of record as we can only service customers under direct representation. Should you have an entity in Spain, Netherlands, United Kingdom and Canada we can service you on both ends no problem. 

What checks and balances do you have in place to ensure the information uploaded from the documents via AI is accurate? 

Our broker partners are required to verify the digital data converted by our AI providing an additional layer of verification. 

Do you offer final mile visibility? 

Yes, through our Drayage marketplace we offer a service that once accepted features a live Trucker app that can be used by any drayage company to provide final mile tracking and visibility. 

What is the best way to reach Customer Support? 

Please send your email directly to our support team at Upon receipt of your email, you will receive a ticket number for tracking purposes. Our team will respond directly to your inquiry with urgency. 

How do I access my shipments and/or review documents within your platform? 

  • Start by visiting our website:, proceed to click on the Client Log In >Importer option from the top right corner  
    Note: It is highly recommended to use Google Chrome web browser for optimal experience. 
  • On the following screen, enter your email and password. Click ‘Log In’ to sign in.  
  • If you are having trouble logging in, please click on the ‘Forgot Password?’ link. You will receive an email with the link to reset your password. 
    Tip: Please remember to check your email spam folder. 
    Note: KlearNow.AI administrator will create your login credentials. 
  • Once you have successfully logged in, you will be able to view your Dashboard.  
  • The Dashboard contains search and filter options for Mode of Transport (MOT), Import and Export, the shipment 
  • Scroll down documents section to view attached documents. 
  • All relevant documents, either sent by the forwarders/suppliers/manufacturers or generated by KlearNow.AI will be attached to the cards panel on the left side of your screen and a map view of each shipment on the right. 

Do you offer training and/or training guide for using your platform? 

Yes, we offer onboarding methods either through our portal and with our Customer Success Team that will also share a starter guide with tips on best usage of the platform. 

How long are documents stored on your platform? 

This depends on the requirements of the country of import or export, and we follow compliance needs unless something else is pre-discussed. Varies between 5-7 years depending on GEO requirements. 

How are you different then my current broker that clears my shipments? 

KlearNow partners with broker partners to ensure that your shipments get cleared from customs, but we also have teams that are reviewing your documents to assist that once we pass to our broker partner that your shipments get cleared faster compliantly.  You will also get unmatched visibility of where your shipments logistically and in the process. The key difference is the customs compliance, the power of the data and the reports you will be able to create while optimizing the teams work without picking up a phone or sending an email. 

How are you different than any other software out there? 

KlearNow is a data-driven artificial intelligence, machine learning, data reuse, and intelligent process management company replacing the data entry, linear customs brokerage, drayage, and visibility model. We allow your business to stay up to date with latest technology, staying competitive and allowing you to scale without having to employ more people avoiding manual data entry and eliminating customer service level enquires replacing this with platform real-time visibility. We are a smart LaaS platform that can service all stakeholders by using data as our base to better service customers compliantly and effectively. 

What are your reporting capabilities?

  • KPI dashboard with key metrics 
  • Plethora of standard out-of-the-box reports  
  • Create customizable reports 
  • Easily create graphs to visualize insights and capture trends  
  • Export reports to Excel, CSV, or PDF formats 
  • Schedule reports to be sent to specific emails 
  • Search your shipment data in simple natural language. No complex queries are needed. 

Customs 360 vs CUSTOMS ENGINE what is the difference? 

KlearNow Customs360 is our full-service digital customs broker. Customs Engine is our AI/ML-powered digital software for customs clearance managed by you or your brokers. With Customs Engine you do the work using our best in class software and with Customs360 KlearNow.AI does everything for you. 

**Refer to FAQs section under Customs Engine or Drayage product to get more specific answers relating to the products offered and how it can work for you 


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Prior to KlearNow.AI it took the team 15 to 30 minutes per shipment on average and now with KlearNow.AI we just review a couple of minutes and done. We eliminate errors, data entry and stress to our day.

Head of Customs GDAR, a Tudefrigo Company

KlearNow provides us with great clearance and visibility for both our own imports and those of our customers. They are critical to the success of our team.

Director, Global Forwarding

I would recommend KlearNow.AI as it's fast, easy-to-use and the support is second-to-none. The online portal/cloud is great and an easy place to store everything and for our company to stay compliant. I'm a big fan. I just wish haulers would help me more!

Export Area Manager and Supplier Logistics, Automotive Company

From an initial contact and presentation of their systems and understanding their proven record in the US/Canada. I was clear that KlearNow.AI could step up to the challenge of BREXIT. KlearNow.AI and the systems they have developed are proving invaluable to our company.

The speed in which accurate declarations are submitted and approved in most instances are down to minutes. This is a process that if brought in-house would have significantly impacted on our staffing levels and would have inevitably created delays and inaccuracies.

The communication and response time is exceptional and in truth I admire how they make this possible in a startup position in the UK, however I suspect that the caliber of people, having recruited some of the best customs specialist across the UK, has played a big part in this.

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Managing Director, Aftermarket Manufacturer UK

It would be fair to say that without the support of KlearNow.AI and their platform I have no idea how I would managed to keep my imports rolling on time. The platform is user friendly, and I especially like to be able to download the C88 documents as I like to give my hauler a hard copy.

Managing Director, Trade Services

Sign up to KlearNow.AI Customs360 or KlearNow.AI Customs Engine and make your life easier.

While providing ultimate visibility into customs, the KlearNow.AI Customs Platform allows you to act as things are happening live and stay in the KNow with all things relating to customs and drayage activities. Register today and start saving.

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