How does KlearNow.AI positively impact my business? 

Historically we see that a customs entry job took 2 hours now a customs broker can clear it in less than 12 mins. Using our platform, we provide speed and accuracy to your business using AI driven technology and bring business to you. 

WHOSE BADGE IS USED FOR THE ENTRY AND APPEARS AS THE FILING ENTITY?

Your company appears as the filer and badge will be dependent on you if you want to use the KlearNow.AI badge or yours to file the entry via KlearNow’s web-based platform.

DOES KLEARNOW.AI UTILISE A THIRD-PARTY SOFTWARE TO COMMUNICATE WITH CUSTOMS?

No, KlearNow.AI has worked with HMRC to become a certified CDS software vendor.

What is required to become a customs broker on your platform? 

• Active & experiences UK customs broker
• Complete KlearNow’s Customs Broker Questionnaire to confirm mutual fit
• There is a vetting process to be approved
• Execute broker agreement and onboarding documents

What is the cost of the platform? 

KlearNow does not charge to use the platform.

Am I required to pay duties and taxes on behalf of importers? 

It’s your choice; this is optional, and broker can choose to opt in or opt out. Number and size of customers may vary depending on your selection also will depend on if you choose our Customs360 or Customs Engine model as well as which geography serviced. 

Can I bring my current customer onto the platform? 

It’s not a requirement but brokers recognise advantages both large and small to converting existing business. 

If I were to bring my customers onboard what’s the process? 

Customers will need to complete a straightforward onboarding process that can be completed same day. 

How do I get paid, how much and when? 

• You get paid weekly based on jobs completed the prior week via Bank Transfer into your designated account. 
• The amount per job is a flat fee agreed upon at the time of agreement. 

How do I get assigned a job? 

• KlearNow will coordinate with you to execute POA’s and connect you with customers. 
• Shipments will be assigned to you and ready for processing when you login to the platform. 

How does my customer send documents & how does the shipment get started? 

• Simply have them email the documents to the platform, our AI ingests the documents for you, and you can take it from there. 
• The customer entry generating email should include the shipping and commercial documents including the commercial invoice, packing list, bill of lading or airway bill or CMR. 

Can your system receive data in any format? 

Yes, any document that you can send via an email, technology interfaces (EDI or API connectivity available on request) and uploading documents directly to the KlearNow.AI platform. 

What are your reporting capabilities? 

• Our platform provides all the necessary data you require and APIs to integrate data with your legacy systems 
• Standard best practice reports available a premium visibility and reporting available for a premium charge 

How are you getting the ocean/ airplane tracking data? 

Airplanes and vessels are required to always display their locations, we leverage and aggregate commercially available GPS data, we also purchase via partners extra level visibility data and are currently powered by partners. 

Can you export data and or reports? 

You can, however we encourage you to use the platform and be paperless. 

Can you offer clearances in other countries if I only have an entity in Uk?

We can but you would have to have an entity formed in the countries where you would like to use our Customs Engine solution for it to work or use our hybrid model where you clear via Customs Engine in one Geography but use our Customs360 product in a separate location. Should you have an entity in Spain, Netherlands, United States and Canada we can service you on both ends no problem. 

What’s the price range? 

• One flat fee per shipment with our Customs360 product and subscription-based model for Customs Engine product, price includes: Entry Summary/ Document Management and basic visibility of all your shipments on the platform as applicable.
• We provide premium visibility and reporting capabilities for extra fee.
• We don’t charge extra HTS line-item fees.
• Volume based discounting available.
• On average we see a 30% to 50% in cost savings for our customers.
• Our platforms detailed visibility enables you to eliminate demurrage and per diem fees.

Pricing will also vary depending on product and location serviced, as well as volumes so please contact us for more details.

What checks and balances do you have in place to ensure the information uploaded from the documents via AI is accurate? 

Our broker partners are required to verify the digital data converted by our AI providing an additional layer of verification. 

Do you offer final mile visibility? 

Yes, through our Hauliage (Drayage) marketplace we offer a service that once accepted features a live Trucker app that can be used by any drayage company to provide final mile tracking and visibility. Currently only live when exporting to US from UK.

What is the best way to reach Customer Support? 

Please send your email directly to our support team at support@klearnow.uk. Upon receipt of your email, you will receive a ticket number for tracking purposes. Our team will respond directly to your inquiry with urgency. 

How do I access my shipments and/or review documents within your platform? 

• Start by visiting our website: www.klearnow.ai, proceed to click on the Client Log In >broker option from the top right corner  
  Note: It is highly recommended to use Google Chrome web browser for optimal experience. 
• On the following screen, enter your email and password. Click ‘Log In’ to sign in.  
• If you are having trouble logging in, please click on the ‘Forgot Password?’ link. You will receive an email with the link to reset your password. 
  Tip: Please remember to check your email spam folder. 
  Note: KlearNow.AI administrator will create your login credentials. 
• Once you have successfully logged in, you will be able to view your Broker Dashboard  
• The Dashboard contains shipments queued by mode, urgency to be filed with documents attached for review. You can search and filter options for Mode of Transport (MOT), Import and Export, the shipment. 
• At the same time, you can extend the visibility to your customers and all the relevant documents, either sent by the forwarders/suppliers/manufacturers or generated by KlearNow.AI will be attached on the cards panel on the left, with the map view of each shipment on the right. This customer visibility can also be white labeled. 

CUSTOMS360 VS CUSTOMS ENGINE WHAT IS THE DIFFERENCE?

Customs Engine is the progression of KlearNow.AI Customs360 full-service model to push deeper into full software suite (Software as a Service) supporting; Customer/Party Onboarding, Document Management & Digitalisation (AI/ML), Customs Transaction filing, Track & Trace, Data Analytics, Financial Management, and Hauliage. The focus of the Customs Engine allows a customs broker or a self-importer to bring on ‘their’ customers and associated business lines onto the KlearNow.AI software framework. With the Customs Engine you do the work and with Customs360 KlearNow.AI does everything for you.

Do you offer training and/or training guide for using your platform? 

Yes, we offer onboarding methods either through our portal, videos and with our Customer Success Team that will also share a starter guide with tips on best usage of the platform. 

How long are documents stored on your platform? 

This depends on the requirements of the country of import or export, and we follow compliance needs unless something else is pre-discussed. Varies between 5-7 years depending on GEO requirements. 

How are you different than any other software out there? 

KlearNow is a data-driven artificial intelligence, machine learning, data reuse, and intelligent process management company replacing the data entry, linear customs brokerage, drayage, and visibility model. We allow your business to stay up to date with latest technology, staying competitive and allowing you to scale without having to employ more people avoiding manual data entry and eliminating customer service level enquires replacing this with platform real-time visibility. We are a smart LaaS platform that can service all stakeholders by using data as our base to better service customers compliantly and effectively.